TERMS AND CONDITIONS
At Luiroy Studio, we want to provide you with a clear understanding of our terms and conditions. It is important to know that once you sign our contract you agree to the terms outlined in this document
We are committed to provide you with a high quality service, and for that we will prepare your script and ideas to get your approval before recording day. We provide a one time revision before final delivery, we encourage our clients to make sure of any change before final is given.
Clients will have 1 week to revise the project, unless previously discussed and added to your invoice.
All projects will be delivery with a digital link READY to download.
Our turnaround is from 2-14 days , depending on your project. This will be discuss in the onboarding process to set a specific delivery day. If your project requires a faster turnaround it is possible with an additional rush fee.
SERVICES:
It is the client's responsibility to provide the necessary materials such as Logos, in a timely manner.
CLIENT RESPONSIBILITY:
Payments can be made through our online portal, where you can use a debit or credit card. Also you can pay via Zelle to our business account. A deposit of 50% is required in the onboarding process to save your day and for us to start working on the project. The balance should be pay the day of recording or photo shooting. You will receive a payment receipt.
FEES AND PAYMENTS:
REFUNDS AND CANCELLATIONS:
We understand situations happen, if you need to reschedule, you need to inform us 24 hours prior the scheduled day. We do not process REFUNDS, if you wish to cancel the project, you will have your payment as credit for another project or you can use it for a different service we provide. This credit will expire after 1 year.
You are the only owner of your project; however by signing our contract you give us permission to post any of the projects done by us on our social media platforms and website, as well as we give you permission to post during recording day.
OWNERSHIP OF WORK:
Any information you entered in our website will not be sold to 3er parties, we will use it in a secure way to send you information about the current project and to send you any promotion we might have.
It's key to be well communicated for the entire experience to run smoothly.